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Terms & Conditions

Website Terms & Conditions of Use
Terms & Conditions of Sale

Website - Terms & Conditions of Use

Warranties

As a condition of your use of this website, you warrant that:
    (a)    you are at least 18 years of age;
    (b)    you will use this website only in accordance with these Website Conditions; and
    (c)    the information you provide via this website will be accurate and complete, and will not be misleading, deceptive or likely to be misled or deceive.

Your use

You may only use this website for lawful purposes. When using this website, you must not:
    (a)    impersonate any person or entity;
    (b)    make any fraudulent speculative or false enquiries or bookings;
    (c)    post or transmit to or via this website any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;
    (d)    knowingly transmit any virus or other disabling feature to the website;
    (e)    interfere with, disrupt, or create an undue burden on the website or the associated systems;
    (f)     frame or mirror any part of the website without our written approval; or
    (g)    except to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the website or cause any other person to do so.

Non-commercial use only

You may only use this website for your own personal use (which will at all times be reasonable, not abusive) or for purposes legitimately connected with purchasing our products and services.

You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.

Prices

All references to $ and dollars on this website are to Australian dollars. Prices available in Australia only. Online prices may vary from in-store prices. For in-store purchases, please check pricing with your nearest store prior to purchase.

Colours

While we have endeavoured to ensure that the reproduction of colours is as accurate as possible, please note that actual product colours may vary from what is displayed on your monitor.

Products, availability & assembly

Due to popularity or interruption of supply, some items may be unavailable or out of stock. As stock varies from store to store, not all items featured on our website may be displayed in all stores, and not all items displayed in stores may be available on our website. Some items may require self assembly. It may be necessary to make changes to product specifications. We reserve the right to make these changes at any time and without notice.

Advice and technical information

Any advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by us in relation to any products is given in good faith and is believed by En Furnishing to be appropriate and reliable. However, any such advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by En Furnishing in relation to any products supplied by us is approximate only.

Liability

Your use of this website or any information on this website is entirely at your own risk. We makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. En Furnishing expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website may contain links to other Internet sites provided by third parties. The provision of any of these links does not represent an endorsement by En Furnishing of those Internet sites, nor we make any representations or warranties as to the accuracy, completeness, performance or timeliness of any aspect of information contained in those third party internet sites. En Furnishing expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

To the maximum extent permitted by law (including without limitation the Australian Consumer Law), we are not liable to you or anyone else for any:

  • decision, action or inaction taken in reliance on the information in, or connected with, this site;
  • losses, costs or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary or consequential damages in connection with this website;
  • your use or misuse of this website or any information or material contained in this website;
  • the loss or modification of information or material transmitted from this website;
  • Any defect, technical problem or virus attached to or arising from this website or the server;
  • any injury or illness you or any other person sustains as a result of using this website;
  • the products displayed being unavailable at any time;
  • your inability to access or use the website or any material on the website;
  • the loss of confidentiality in any information or material transmitted to or from the website.

To the maximum extent permitted by law (including the Australian Consumer Law), En Furnishing does not make any guarantees or warrant that this website will be available in any place, free of faults or error, free from unauthorised interception or access, or free from blockages, delays, network failure, congestion, interferences of faults of any kind.

Privacy

En Furnishing is bound by the Privacy Act 1988 and the National Privacy Principles set by the Federal Privacy Commissioner. Our Privacy Policy outlines how and when personal information is collected, stored and distributed by us. You can review our Privacy Policy here.

Copyright

This website and its contents are the property of En Furnishing and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or performance, of the content of this website, is prohibited without the prior written permission of En Furnishing.

Intellectual property and trademarks

En Furnishing is the owner or authorised user of all intellectual property including but not limited to trade marks, logos, names and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to En Furnishing in and associated with this website (collectively “intellectual property”), and any improvements or modifications to such intellectual property. The use or misuse of any of En Furnishing’s intellectual property is prohibited without the prior written permission of En Furnishing. Nothing contained in this website should be construed as giving you any right in or licence to any of the intellectual property on or associated with this website.

Disclaimer

You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. We makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as cannot be excluded under applicable laws. To the fullest extent permitted by law (including the Australian Consumer Law) En Furnishing, its directors, officers, employees, agents, contractors, franchisees, successors or assigns will not be liable for any damage or loss whatsoever arising out of, or in any way related to, the use of this web site and any other site linked to this web site.

Overseas access

This website may be accessed in Australia and throughout the world. We makes no offer in or by this website to sell any product or service in any country outside Australia and no representations that the content of this web site complies with the laws of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site. The use of this site is governed by, construed and enforced in accordance with the laws of New South Wales, Australia.

Governing law

This website has been designed for use within Australia. By accessing this website you are agreeing that the Courts of New South Wales, Australia will deal with any disputes which may arise between you and us, and that the laws of New South Wales, Australia shall be the applicable law.

Terms & Conditions of Sale

Payment

  • 30% deposit is required when you place the order. Please note that the deposit is non-refundable should you change your mind after the order.
  • Balance to be paid in full prior to delivery
  • Payment can be made by direct bank deposit

Bank Details

Bank: Commonwealth Bank
Name: Enn Holdings Pty Ltd
BSB: 062347
Account#: 10504926

Delivery

We take care to carefully package and wrap all our sofas in protective plastic prior to delivery. Arrangement will be made with the customer for delivery as soon as we receive the full payment. Customer is required to assist the driver in unloading the item. Additional charge if you require extra assistance in unloading, please let us know.

Order Cancellation

Upholstered Furniture, Pillows and Cushions

If you change your mind after placing an order for upholstered furniture, pillows and cushions and wish to cancel it, we will gladly accept cancellations within 24 hours of the date of purchase, and any amounts charged will be refunded. Order cancellations after 24 hours of the date of purchase are accepted, however, please note that any amounts charged as deposit for your order may not be refunded in such cases as preparations will have been made for the production of your order.

Rugs and Accessories

If you change your mind after placing an order for rugs and accessories (excluding pillows and cushions) and wish to cancel it, we will gladly accept cancellations provided your order has not yet been dispatched for delivery, and any amounts charged will be refunded. Please understand that we cannot cancel your order once it has been dispatched for delivery.

To cancel your order, please contact Customer Service by email at online@enfurnishing.com.au to arrange for your order to be cancelled and any amounts charged to be refunded where applicable. When you contact us, please specify the following details:

  • Purchaser name
  • Order number
  • The items you wish to cancel

Return Policy

Please choose carefully before placing your order, as many of our products are custom made according to your order. As a result, we cannot offer returns should you change your mind after you have received the goods you have ordered and there are otherwise no issues concerning the quality or workmanship of those goods.

Warranty

En Furnishing provides warranty ("Warranty") for upholstered furniture purchased through this website. This warranty is subject to the Competition and Consumer Act 2010 ("Australian Consumer Law"). The benefits provided by the Warranty are in addition to other rights and remedies available to consumers under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates.

This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferrable and does not cover products used for commercial purposes.

The Warranty period commences from the date of the sale of the product by En Furnishing to you. The period of the Warranty is as follows:

Upholstered Furniture

  • 10 years structural warranty on frames, excluding recliners
  • Warranty on fabrics, foam and other materials will differ according to the product and their suppliers and is not covered by this Warranty
  • Please refer to suppliers for warranty periods for such materials and components

Upholstered furniture refers to sofas, day beds, chaise, armchairs, ottomans, and other furniture primarily covered in fabric, vinyl, leather and other upholstery materials. Other products are covered by the warranty terms offered by their respective suppliers or manufacturers.

This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes. This Warranty does not cover upholstery materials (fabric, vinyl, leather), foam and finishing (stitching, glue nails, tacks).

Exclusions

This Warranty will not apply if:

  • Repairs to a product are made or attempted by a service provider other than one authorised by En Furnishing or the manufacturer of the product
  • The product is subject to normal wear and tear
  • The product has not been used or maintained in accordance with the manufacturer's instructions as provided with the product
  • The consumer uses the product in an abnormal manner, for example, if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat or cold (including fire), not properly maintained or used after partial failure.
  • The product has been modified, incorrectly adjusted or operated, or used with inappropriate accessories
  • The product is tampered with in any way

Consumer Guarantees

En Furnishing products come with guarantees that cannot be excluded under the consumer laws in Australia. The consumer is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. The consumer is also entitled to have the products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.

The consumer is responsible for freight costs and insurance costs if the product has to be returned for repair/inspection to the place of purchase unless the cost of returning or transporting the product is significant.

To the extent that they are compatible with the consumer laws in Australia, the exclusions and provisos that apply to the Warranty apply to the consumer guarantees.

Exclusion of implied warranties

Subject to the above, to the full extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Nothing contained in this Warranty excludes or restricts and consumer guarantee, warranty, condition, right or remedy implied by any statute (including the Australia Consumer Law) which cannot be excluded, provided that, to the extent that the statute permits, En Furnishing is entitled to limit its liability as set out above for a breach of a guarantee, condition or a warranty implied by that statute.

Making a Warranty or Consumer Guarantee claim

To claim this Warranty or to make a consumer guarantee claim under the Australian Consumer Law, the customer must make a claim to Customer Service by email at service@enfurnishing.com.au and specify the following details:

  • Purchaser name
  • Order number
  • Receipt or other proof or purchase
  • The product being claimed
  • The fault relating to the product
  • Photographs showing the fault

We will assess the product to determine the nature of the issue, whether you are entitled to a remedy, and in the case of a minor failure, the remedy that will be made available to you. Sometimes we may have to forward the product to the manufacturer or supplier and liaise with them. We will do our best to resolve the issue in a timely manner.